Complaint Handling Policy

At Infinity Markets Ltd., we are dedicated to ensuring client satisfaction.

How to Lodge a Complaint:

• Phone: +44 3301280930
• Email: [email protected]

Please include the date of the incident and any supporting documents with your complaint. All complaints are treated confidentially and are handled by our Compliance Officer.

Note: Non-complaint inquiries may not receive a response.

Complaint Handling Process:

1. Acknowledgment: We will acknowledge receipt of your complaint within five business days and provide you with a unique reference case number.
2. Investigation: Our team will thoroughly investigate your complaint and aim to resolve the issue promptly.
3. Additional Information: We may request further information during the investigation process.

Please note that the entire process may take up to two months.